Refund policy

At Our Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

You may return most new, unused items within 14 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Items that are damaged, used, or not in their original condition may not qualify for a full refund.

To initiate a return, please contact us with your order number and reason for the return. Once your return is approved, we will provide you with the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5–10 business days.

Please note that certain items such as personalized, sale, or hygiene-related products may be non-returnable. For any questions, feel free to reach out. We’re here to ensure you shop with confidence.